Accessibility and Mobility Statement

Access Assistance:
Our team is available to assist guests with mobility challenges. Whether it is guiding you through the historic house or providing information on accessible routes, we are here to ensure your visit is enjoyable.

Limited Accessibility Spaces:
With the historic nature of our property, certain areas may have limited accessibility. However, we are committed to providing alternative experiences and access to as much of the property as possible.

Booking Assistance:
When making reservations, please inform our reservations team of any specific accessibility requirements. Due to the nature of our Grade 1 listed building, we have limitations and restrictions in our accommodation offering. We always work to accommodate individual needs wherever possible.

Pre-Arrival experience:
Our team call guests prior to arrival to establish any assistance required, ensuring the most attentive service during your stay.

Accessible Parking:
Designated accessible parking spaces are available near the entrance for guests with mobility challenges. Please advise our team of your arrival time as they happy to assist with any specific parking needs you may have.

Access to the Hotel:
Entrance to the Hotel and reception is provided by a mobile ramp which provides access to the main house and public areas.

Room Allocation: 
Our staff are available to assist with room allocation based on specific accessibility requirements.

Due to the historic nature of the Hotel, we do have certain areas with limited accessibility. Our bedrooms are accessed by lift from the public areas to the first floor, therefore certain wheelchair restrictions may apply. We have a small selection of rooms with showers that may be suitable for those with partial mobility. When making your enquiry please discuss with our reservations team your individual requirement so we can ensure the suitability of accommodation offering.

Public areas:
Access to the main public areas including the lounge, bar and restaurant is accessible from reception, with wide doors and no restrictions. Afternoon Tea and Dining are available in the Drawing room or the Grinling Gibbons Restaurant, which are both accessible from reception. We offer a menu selection to cater for the need of all food intolerances, allergens, and choices.

The Grand Hall and Orangery have a separate entrance and is accessible with a ramp, please advise any mobility requirements at the time of booking an event.

There is stepped access to the swimming pool and our team are happy to assist where possible.

The Wellbeing centre is in a separate building and assistance may be required to access the full range of facilities.

Heritage Gardens:
While exploring our beautiful gardens and grounds, we aim to provide access where feasible.

Assistance Animals:
Guests with disabilities are welcome to bring their assistance animals to the hotel. We understand the importance of these companions and strive to make their stay as comfortable as possible.

Communication Assistance:
If you require any assistance, please let us know in advance or as part of your booking process, we will do our best to make your visit enjoyable.